A Suffolk-focused community service has been set up to support people who need help during the COVID-19 pandemic.

Called ‘Home But Not Alone’, the service has been launched to help connect people who want to volunteer in their communities with neighbours who are most in need.

The service will mean willing volunteers, charities, town and parish councils, community and religious groups can all log their details and offers of support on an app, while people who need help can phone to request support. As the number of offers and requests grows, they will be matched so that the right help can be given where it’s most needed. This support could include delivering groceries, medication or essential household goods, in line with Government social distancing guidelines.

The free app, called Tribe Volunteer, can be downloaded from the Apple App Store and Google Play Store.

The telephone number for those in genuine need of help is freephone 0800 876 6926 and will be staffed from 09:00 to 17:00, seven days a week.

This is for people who need urgent help and support during the Coronavirus pandemic. It is only for people who do not have support available from friends, family or neighbours and are struggling for food, medicines or other essential supplies.